Indianapolis man spells out problems with Obamacare websiteOctober 18th, 2013 at 2:18 pm by Jim Shella under Jim Shella's Political Blog
The Affordable Care Act has translated into headaches both for taxpayers trying to use the Obamacare website, and for the White House.
John Tankersley, his wife and two children hope to benefit from the new health care law and a subsidy meant to help them pay for health insurance. But, so far, he’s received nothing but frustration and disappointment. Tankersley is a stay-at-home dad who tried to sign up for Obamacare on the first day it was available, October first.
He soon learned that every time he answered a question it prompted a 10 to 30 second delay.
Some of his answers didn’t compute. Some of the questions he didn’t understand, including one about his children. “Is their relationship also any of these relationships?” he said reading from the website. “And it has something called collateral dependent. I have never heard that phrase before.”
When asked how much time he’s devoted to efforts to sign up for health insurance, he said, “I would say upwards of 25, 30 hours.”
The White House is aware of the problems and promises improvements. “The implementation of the Affordable Care Act is something that the Administration is engaged in,” said Presidential spokesman Jay Carney on Thursday, “including the effort to address the difficulties and glitches that have occured with the website.”
In the meantime, John Tankersley tried to sign up by phone. “And they were having the same frustrations,” he said. “If they have to go back and edit something they have to start all over again.”
He blames the federal government and the contractor who made the website. “I also blame our own state government,” he said, “for not setting up their own state exchange program.”
18 days later still no results..
Meantime, there are problems even for people who signed up successfully. Insurance companies say the website is generating duplicate and incomplete enrollment forms.